Need help with Facil?
We support sign-in, visitor flow issues, notification setup, booking problems, complaints, account updates and app access questions.
For existing Facil users.
Email support remains the main support action. Include your estate/community name, app email address, phone type and screenshots where possible.
Email SupportFor estates and property teams.
If you are evaluating Facil for a community, book a 20-minute walkthrough so we can show the relevant resident, security and management workflows.
Book a DemoHelp us resolve issues faster.
Connection
Confirm your internet connection and app version.
Notifications
Check notification permissions on your phone settings.
Evidence
Capture a screenshot and exact time of the issue.